Role Overview
The Customer Service Executive is responsible for managing client communication, handling shipment inquiries, and ensuring smooth coordination between internal teams and external partners.
This role plays an essential part in maintaining customer satisfaction and supporting overall logistics operations.
Key Responsibilities
- Respond to customer inquiries regarding sea freight, air freight, and logistics updates
- Coordinate with operations, warehouse, and documentation teams for timely shipment processes
- Maintain accurate records of client communication and shipment status
- Provide proactive updates to customers regarding cargo movement
- Assist clients with quotation requests and service-related information
- Resolve issues efficiently while maintaining a professional customer experience
- Ensure adherence to company standards and service quality
Requirements
- Bachelor’s degree in any discipline
- 1–3 years experience in customer service (preferably in logistics/shipping)
- Strong communication & interpersonal skills
- Ability to multitask and work under pressure
- Good command of English (written and spoken)
- Proficiency in MS Office (Word, Excel, Email)
- Positive, customer-focused attitude
What We Offer
- Competitive salary & benefits
- Friendly and supportive working environment
- Career development opportunities
- Training and professional growth programs